So here I am in Key Largo. We were going to take the slower route to Key Largo as we had reservations at Blue Fin Rock Harbor from December 16-January 15. When we were getting ready to leave Tybee Island, GA, we knew we needed to get warm in a big hurry. We had reservations at Blue Fin Rock Harbor for December 15-January 15, but the woman who is my contact there did not answer the phone so I called another place in Key Largo as I didn't think we could get a place so early at Rock Harbor. I called this place Riptide RV park and got a reservation for 12 days. It was a bit expensive. They also charged us an extra $25 per dog. Then the Rock Harbor lady called back and said we could stay there. When I called Riptide back, Greg refused to cancel the order and said because we already put it on our card, we couldn't reneg now. Really? Yeah really. So I called Alana back at Rock Harbor and told her what happened which she said was ridiculous, because they should have no problem voiding the transaction or crediting us as we wanted to cancel within an hour, especially with no signature binding us (which is probably why Alana only takes cash or checks). That should have been a big red flag to us. So, Alana said if we had any problems with them in Key Largo, we could just call her when we got in.
So we got to Riptide at 2:45 pm only to read a sign that says "be back in 5 minutes, call _____ for assistance". So I called the number. Twice. At 4:15, needles to say, Jeff and I were tired, hot and impatient. I called Alana at Rock Harbor. "Come on over" was all she needed to say. We got to the Rock Harbor Marina and got settled and I missed the Riptide's call at 4:45 pm (while we were getting oriented to the hook ups, etc) that we could pick out a site and they will catch up with us later. How gracious! Any site? I called our credit card who told us how to dispute it, but recommended that for the record, I should probably ask them first and I may not have to get to the disputing part. I called back and left a message about finding another site "but thank you anyway and please credit us". They called me back and he was a total ass. " I refuse to credit you" was his only response. I said that I would have to dispute and he said "I am not responding to that" and hung up. Ohmygod! In a recession, you would think people would not to try to run out any future or current business with ANY of this behavior! Did I mention that they charged $25 per dog. Yes? Oh good, because I didn't want to miss a thing. But then again, I guess Riptide is in a lot of fear with not having any customers (empty RV park) and holding on to any money they think they can get. Riptide is getting a little desperate, yes?
So, we wrote a check to the Rock Harbor (which was a 1 minute drive from Riptide, no joke) for the 12 extra days and gave it to an older guy named Mike who winced when we mentioned the Riptide. I will say that Alana was really nice to just bring us over and give us a prorated figure for the 12 days rather than the normal daily rate. And by the way, she does not charge for the three dogs!
Alana showed me the Dive-in shop where they rent boats, wave runners, fishing gear and dive gear, not to mention they are a PADI certified instruction center. In my next post, I will talk about my introduction to diving! See you then!
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